Account deletion
How to erase your Sleeved account and all the data tied to it.
Who can delete
Anyone with a Sleeved account, at any time, without giving a reason, from the mobile app or the website.
If you can no longer sign in to the account, email contact@sleeved.app and explain the situation. We will ask for details only the account owner would know, and complete the deletion within 30 days.
What gets deleted
Deletion removes the account and everything attached to it:
| Data | What happens | Timeline |
|---|---|---|
| Account, name, and email address | Deleted | Immediately |
| Google and Apple sign-in links | Deleted | Immediately |
| Collections, cards, and collection value history | Deleted | Immediately |
| Decks, saved lists, and slots | Deleted | Immediately |
| Watchlist and price alerts | Deleted | Immediately |
| Sessions and access tokens | Deleted (you are signed out everywhere) | Immediately |
| CardTrader integration token | Deleted | Immediately |
| Search history and deck view history | Unlinked from the account (anonymized) | Immediately |
| Backups | Overwritten in the normal retention cycle | Within 90 days |
Deletion is permanent. There is no recovery window: once it is done, we cannot restore the collection or the decks, not even on request.
What we have to keep
- Payment and invoice records, where there was a paid subscription, for the period required by Brazilian tax law. Those records sit with the payment processor (Stripe) and contain no collection data.
- Data that has already been anonymized, and can no longer identify you, may be kept in aggregate product usage statistics.
- Technical and security logs the law requires us to preserve, for the legal retention period.
If you have an active subscription
A subscription bought on the website is cancelled automatically when the account is deleted. A subscription bought in the iPhone app is billed by Apple and is not cancelled by deleting the account — cancel it first in your App Store subscriptions. Deleting the account does not refund a period already paid for — the refund rules are in the Terms of Service.
Before you delete, consider
- Exporting your collection and your decks — export is available on the web and in the app, and it is the only way to keep those lists.
- Just signing out, if the goal is to get Sleeved off one device. Signing out erases nothing.
- Writing to us first, if the reason is something we might be able to fix.
Your other rights
Beyond deletion, Brazil’s General Data Protection Law grants you access to, correction of, and portability of your data. The Privacy Policy describes each of those rights and how to exercise them.